Cookie Policy

Information about our use of cookies

Our website uses technology to collect information about the use of our website, to distinguish between users, to help us to provide you with a good experience when you browse our website and to allow us to improve our website and our service. This means that when you visit our website, “cookies” will be placed on your computer or other device. In the table below, you will see a description of each cookie that we use and what it does. Our cookies may capture personal information about you. This means data which identifies or can be used to identify you as an individual. It would include online identifiers such as your IP address and pseudonymous identifiers (e.g. strings of numbers or letters) should it be possible for us to identify you from these.

Please read our Privacy Notice and the ‘Our Privacy Notice’ section of this Cookie Policy for further information.

What are cookies?

A cookie is a small file of letters and numbers that is downloaded onto your browser, computer or mobile device when you visit our website. When you revisit our website, they enable us to obtain information about your previous visits and about your computer including, where available, your IP address, pseudonymous identifiers (see above), operating system and browser type, for the purposes described in the table below. In some cases (depending on the particular cookie), those purposes will include system administration and to report aggregate information to our advertisers.  This is statistical data about our users’ browsing actions and patterns.

Our use of cookies

At Shawbrook we use cookies in the following ways:

Strictly necessary cookies. We use these cookies to allow you to visit different pages of our website and to move more easily around our website. More details are in the table below.

Analytical and Performance cookies. These cookies allow us to recognise and count the number of visitors and see how visitors move around our website when they are using it, for instance, which pages they go to most often and if they get error messages from those pages. This assists us in improving the way our website works e.g. by ensuring that users are finding what they are looking for easily. These are temporary or session cookies and expire at the end of a browser session. More details are in the table below.

Advertising Cookies. These cookies are placed by selected third parties. They are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as to help measure the effectiveness of advertising campaigns. They remember that you have visited a website. More details are in the table below.

A cookie is either a:

  • session cookie which is erased when the user closes the browser; or
  • persistent cookie which remains on the user's computer/device for a pre-defined period.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below: 

Platform Cookie Name & Purpose
Google Analytics

We use Google Analytics which sets a cookie for the purpose of anonymously identifying when users return to our website.  The information is used by Google to store a history of website pages visited by a user each time.

_ga - Used to distinguish users.

_gid - Used to distinguish users.

_gat - Used to throttle request rate.

_gac_<property-id> - Contains campaign related information.
Broker Hub

We use cookies to enable site functionality and user sessions.

__RequestVerificationToken - Used to manage user session and site functionality.

.ASPXAUTH - Used to manage user session and site functionality.

ASP.NET_AUTH_SessionId - Used to manage user session and site functionality.

HidePrivacyCookieWarning -<property-id> - Hides the cookie banner once its been accepted.

UserDetails - Used to remember your email and broker id for login.

Please note that our website may link through to third party websites, such as those of advertisers, that may also use cookies over which we have no control. We recommend that you check the relevant third-party privacy policies and cookies policies for information about the cookies they may use and the collection of personal data that this may entail.

How to enable and disable cookies

Cookies help you get the most out of our website. However, you may set up your browser to delete or refuse some or all of them or to notify you when you are sent a cookie, giving you the chance to decide whether to accept it. You may also decide subsequently to delete or refuse some or all of the cookies at any time.

Please remember, if you do delete some or all your cookies, some features of our websites, such as remembering your login details, will not work and your experience on our website may be affected. Unless you have adjusted your browser settings so that they will delete or refuse cookies, cookies will be issued when you log on to our website. If you do decide to delete or refuse cookies but subsequently decide that you would in fact like to allow cookies, you should adjust your browser settings and continue using our website. Cookies will then be sent to and from our website.

If your computer is shared with others, you should clear cookies stored by the browser every time you close your browser to avoid your e-mail address or other details being displayed in the login field to a subsequent user of our website.

For your convenience we provide links to the cookie management pages for the most popular web browsers:

More information

You can find independent information about cookies by carrying out searches online.

More information on how businesses use cookies and how to manage cookies is also available at the following third party website: www.allaboutcookies.org and www.allaboutcookies.org/manage-cookies/index.html.

Our Privacy Notice

We will collect some personal information (as that term is defined in the ‘Information about our use of cookies’ section above) because of some of the cookies we use (as listed in the table above). This means that we need to tell you why we collect this, what we do with it, and our legal basis under data protection law for this, as well as information about your rights under data protection law.  For detailed information on how we process personal data that we collect or obtain about you (including by way of cookies) and your rights under data protection laws see our Privacy Notice at https://www.shawbrook.co.uk/intermediaries/privacy-notice-intermediaries/.