Cookie Notice

Information about our use of cookies

At Shawbrook we use cookies when you visit our websites. We use the word ‘cookies’ to describe similar technology that stores or accesses information on your device. Our cookies may capture data which identifies or can be used to identify you as an individual, such as your IP address.

Please read our Privacy Notice for more information on how we use your personal information.

We also use cookies in our marketing and service emails. These are used to track whether an email has been opened and how long it has taken to read it.

What are cookies?

A cookie is a small file of letters and numbers that is downloaded onto your browser, computer or mobile device when you visit our websites or open some of our emails. When you revisit our website, they enable us to obtain information about your previous visits and about your browsing device.

A cookie is either a:

• session cookie which is erased when the user closes the browser; or
• persistent cookie which remains on the user's computer/device for a pre-defined period after you close your browser.

When we refer to first-party cookies these are set by Shawbrook, whereas third-party cookies are set by a third-party such as a social media platform or search engines.

Our use of cookies

In order to access our websites, we request that you interact with our cookie banner to ensure that you provide consent to cookies we use by either accepting all cookies, or managing your cookie settings. You cannot interact with our website until you have accepted or personalised your cookie preferences. Examples of the types of cookies that we use are below.

• Strictly Necessary

  These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

  
  

  First-party: Shawbrook Bank

  Third-party: -

  Managing consent: You cannot switch these off

• Performance

  These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.

  
  

  First-party: Shawbrook Bank

  Third-party: Piwik, Contentsquare

  Managing consent: You can manage consent in our consent manager

Please note that our website may contain links through to other websites, such as those of advertisers, that may also use cookies. We do not have control over the placement of these cookies. We recommend that you read the privacy notices and cookie policies on the other websites you visit.

How to enable and disable cookies

Cookies help you get the most out of our website. However, you may set up your browser to delete or refuse some or all of them or to notify you when you are sent a cookie.

Please remember, if you do delete or refuse the use of some or all of the cookies described above, some features of our websites, such as remembering your login details, will not work and your experience may be affected. If you do not adjust your browser settings to delete or refuse cookies, then they will be placed on your browser device when you visit our websites. You can adjust your browser settings at any time.

You can find out more about how to manage cookies in common browsers from the links below:

• Chrome

• Firefox

• Safari

• Opera

• Microsoft Edge

If you do not wish to accept cookies for our emails, close the email before downloading any images or clicking on any links within the email. Alternatively, you can set your browser to refuse the use of cookies within emails.

More information

If you have any concerns or complaints about our cookie policy please use the contact us details on our website.